Please use the shop finder tool in the following link to find a shop close to you: https://www.deeluxe.com/find-a-shop
To find out your exact DEELUXE boot size, please click on the following link: https://www.deeluxe.com/technology/sizes/
All DEELUXE boots are medium width. Based on years of research, we chose a fit that is perfect for snowboarding. If you are looking for a custom fit, every DEELUXE boot model is also available with customizable Thermo-Flex liners. Find out more about Thermo Custom Fitting here: https://www.deeluxe.com/technology/thermo-custom-fitting
Please click the following link https://www.deeluxe.com/warranty
Then follow the instructions and fill out the warranty form accordingly. Our customer service team will evaluate your claim or ask you for more information if needed. In case of a warranty, they will proceed to replace your product or offer you another solution.
Check the following video links to find out how to open and close your DEELUXE boots correctly.
L1 Lacing: https://www.youtube.com/watch?v=JBj7wKxomhs
L2 Lacing: https://www.youtube.com/watch?v=C3h1ujRMKtI
L3 Lacing: https://www.youtube.com/watch?v=tSkXyiqHuEQ
Click this link https://www.deeluxe.com/warranty
Then follow the instructions and fill out the warranty form accordingly. Our customer service team will get back to you asap concerning your request.
Please check the following video tutorials for step-by-step instructions on how to exchange the parts of the Lace Smart speed lacing system:
Cover: https://www.youtube.com/watch?v=8wSY0Sjm2Go
Base: https://www.youtube.com/watch?v=QsypI8cBEco
Lace: https://www.youtube.com/watch?v=CwcwdtGqiwk
Please send your request including name and address of the shop to info@deeluxe.com. Our customer service team will get back to you asap concerning your request.
The following terms and conditions apply to all orders placed via our online shop.
Domestic delivery (Austria) and neighbouring countries: Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Dispatch costs (inclusive of legally applicable VAT)
We charge a flat shipping fee of 5,00 € per order.
From an order value of 99,00 € onwards, we deliver shipments free of cost.
We charge a flat shipping fee for international deliveries of 5,00 € per order.
From an order value of 99,00 €, we deliver shipments to foreign countries free of cost.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Austria) within 2 – 6 working days, for deliveries abroad within 2 – 6 working days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
– Payment via credit card
– QENTA Payment CEE GmbH
via PayPal:
– Payment via PayPal
Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
You are currently viewing a placeholder content from Vimeo. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from YouTube. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from Facebook. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More Information